Refund policy

At Sparrow Supply, we specialize in serving professionals, contractors, and facility managers. Our return process reflects the needs of commercial operations, not consumer e-commerce platforms.

🚫 No Unauthorized Returns

Do not ship products back without prior approval. Unauthorized returns will not be processed or refunded.

All returns must begin with a formal return request submitted through your Sparrow Supply account. This allows our team to verify eligibility before anything is sent back. Our team will then review your request and provide next steps if approved.

✅ How to Request a Return

  1. Log in to your account at SparrowSupply.co

  2. Navigate to Order History

  3. Select the order and item you wish to return

  4. Submit a Return Request for review

A Sparrow representative will respond within 2–3 business days.

⏳ Return Window & Conditions

  • Returns must be requested within 30 days of the purchase date.

  • Returned items must be unused, undamaged, and in their original packaging.

  • Used, damaged, or incomplete items will not be refunded.

⚠️ Restocking Fee & Exclusions

  • A 25% restocking fee applies to all approved returns.

  • Custom-configured, special order, and final sale items are non-returnable.

  • We do not accept returns on:

    • Perishable or sanitary items

    • Hazardous materials or flammable goods

    • Bulk or custom-spec'd orders

🔁 Exchanges & Defective Items

If your item is damaged or defective, please submit a return request with a photo of the issue. If approved, we’ll offer a replacement or alternative resolution.

💳 Refunds

  • Once the return is received and inspected, we’ll notify you of approval status.

  • Refunds will be issued to the original method of payment.

  • Partial refunds may be issued for items that show signs of use or are not in original condition.

👥 Questions?

Please contact us via chat for fast assistance. We’re here to help you – the professional – get what you need, without the consumer chaos.